AppDynamics release new research revealing that substandard digital services have a negative impact on student learning experiences in the UK.
Poor software performance is revealed as a top frustration, with 63 percent of students stating it is a contributing factor in causing them to miss important deadlines.
In today’s learning environment, almost all students (96 percent) require the use of at least one application to complete their degree, with 63 percent using two to four on a regular basis, according to the study. Despite this, the study indicates that complex resources and poor virtual learning environments have a negative impact on students’ overall learning (68 percent).
The study, which polled 500 UK university students, highlights the potential negative impact that poorly performing applications can have on academic performance and degree results. Key findings include:
71% of students have experienced technical difficulties with their university applications
63% have missed assignment deadlines in part because of poor university software performance
80% of students would severely reduce their university’s score in the National Student Survey as a result of poorly performing online services
The study also reveals different digital expectations of students based on course type:
Computer science students consider the ability to access literature (71%) and take part in course-related collaboration (63%) as the most desired digital features
Arts students cited social networking (45%) as the most valuable digital feature
Social science students place most value on having IT that enables timely assignment submission (37%)
Jeremy Duggan, vice president, EMEA at AppDynamics, commented, “Today’s students have grown up with services like Google, Airbnb, and Uber. They demand intuitive services that offer 24/7 access. In light of the rise in tuition fees, universities must behave as true software-defined businesses and regard their students as customers.
“This means a strong digital strategy with innovation and performance at its core. CIOs must understand that software is key to growing today’s students into tomorrow’s business leaders. The benefits are that these successful students then become brand ambassadors, attracting further talent to the university.”
Some schools and universities are actively working on improving their digital experience, such as the London School of Economics, which is working with AppDynamics to improve the performance of its digital resources.
Ron Riley, enterprise technology manager at LSE, states, “With any university system there are many moving parts, making it challenging to identify and remediate bottlenecks that can impact the performance of services. Implementing the right tools, such as effective application intelligence, can help universities to spot issues instantly and help get the problems resolved before the user is affected.”